iOrder Platform → Hotel Manager

Created 15 April 2025 • Updated 15 April 2025

General Information

What's Supported

  • The ability to sync hotels into iOrder that are linked via a Property Management System in the Aztec and iZone POS Integration Engine. Opera and HLS have been tested e2e as part of this phase.

  • Once Hotels have been synced over, the ability to define which sites and sales areas will be available for charging to PMS

  • For this initial phase we are only supporting one Hotel or PMS instance per site although the sales areas this is available to can be altered

  • New API endpoint getHotels providing details of whether or not a Hotel is available for charging at a given sales area

  • New API endpoint, getHotelRoomFolios, allowing users of the iOrder API to search for folios on the PMS using the Name/Room number combination the Guest has provided. This is limited to a number of search attempts which can be configured in the platform

  • New API endpoint, makeChargeToRoom, providing the ability to charge the whole basket to a folio on a connected Property Management System in the Aztec and iZone POS Integration Engine (HLS and Opera have been tested as part of this delivery.) Split payment by Hotel charging and bank card is not supported in this phase although a basket can have Loyalty or Vouchers alongside a Hotel charge

  • Hotel charging is only supported for signed in users only

  • Style keys which allow you to customise the phrasing around Hotel or Room charging

What's Not Supported

  • The ability to enable charging for more than one Hotel per site

  • Capturing Meta data about hotels e.g. Images, Friendly Names, Geo-location

  • Paying for the basket with a combination of hotel charge and card payment

  • Guest checkout with Hotel Charging

  • Restricting certain product divisions for hotel charging. i.e. all products configured in iOrder will be available to be charged to room

Compatibility

Prerequisite Software & Minimum Versions

Product / Software Version
Aztec Head Office & Site 3.20 and above
Zonal Connect Framework (ZCF) 4.38 and above
POS Integration Engine

1.41 and above

White Label App April 2022 and above

Other Dependencies

Option Details
iOrder
  • Estate configuration is complete

  • Sites, Products, Menus are setup and configured

  • Hotel Manager setup is complete

Tips
  • Where tips are accepted as overpayments in the WLA, the payment method in Aztec also needs to be configured to accept these types of overpayments

Payment Method
  • The Aztec payment method that will record payments has been added into iOrder Platform as support request

Aztec
  • Configured for PMS integrations (Zonal PMS / Opera)